SHIPPING POLICY

Last updated: July 19, 2026

This Shipping Policy applies to purchases made through TurboSmooth.ca.

TurboSmooth currently designs, manufactures and ships products from Ontario to eligible addresses throughout Canada.

1. SHIPPING DESTINATIONS

We currently ship within Canada, subject to carrier availability and service limitations.

Some rural, northern, remote or restricted delivery locations may:

• require additional delivery time;
• have limited carrier options;
• incur higher shipping costs; or
• require delivery to a community mailbox, post office or pickup location.

We do not currently guarantee international shipping unless it is specifically arranged and confirmed by TurboSmooth in writing.

2. PRODUCTION AND PROCESSING TIMES

Many TurboSmooth products are manufactured after an order is placed.

Estimated processing times are:

• Standard catalogue products: normally 2–7 business days;
• Large, complex or multi-product orders: normally 5–10 business days; and
• Custom or personalized products: normally 5–15 business days or as stated in the custom quotation.

Processing time begins after:

• payment has been successfully authorized;
• all required order information has been received; and
• any required custom design, spelling, colour or specification approval has been completed.

Processing time does not include carrier transit time.

Business days exclude Saturdays, Sundays and statutory holidays in Ontario.

The production estimate shown on the individual product page or custom quotation will take priority where it differs from the general estimates above.

3. CUSTOM-ORDER APPROVALS

For custom products, production may be delayed until the customer approves the design, text, dimensions, colour or other requested details.

Customers are responsible for carefully checking:

• spelling;
• names and dates;
• measurements;
• colours;
• quantities; and
• design previews.

TurboSmooth is not responsible for delays caused by a customer’s failure to provide information or approve a design.

4. SHIPPING RATES

Shipping charges are calculated and displayed during checkout based on factors such as:

• destination;
• package dimensions;
• package weight;
• selected delivery service; and
• available carrier rates.

All prices and shipping charges are shown in Canadian dollars unless clearly stated otherwise.

Applicable taxes are calculated during checkout.

Free-shipping promotions, when available, are subject to the conditions stated in the promotion and may exclude remote areas, oversized products or certain shipping services.

5. SHIPPING CARRIERS

TurboSmooth may ship through Canada Post or another reputable Canadian carrier or delivery provider.

We reserve the right to select or change the carrier when reasonably necessary because of package size, destination, service availability, weather disruptions or operational requirements.

Selecting a shipping method does not guarantee that a specific carrier will complete every stage of the delivery.

6. TRACKING INFORMATION

When tracking is available, tracking information will be sent to the email address or telephone number supplied during checkout.

Tracking information may take up to 48 hours after shipment to begin displaying carrier scans.

Customers are responsible for monitoring tracking updates and making reasonable arrangements to receive or collect their package.

7. DELIVERY ESTIMATES

Delivery dates shown at checkout or provided in an order confirmation are estimates rather than guaranteed arrival dates.

Most shipments within Canada are expected to arrive approximately 2–8 business days after dispatch, depending on the destination and service selected. Remote locations may take longer.

Delivery delays may occur because of:

• severe weather;
• wildfire, flood or other emergency conditions;
• labour disruptions;
• carrier congestion;
• peak holiday volumes;
• transportation interruptions;
• incorrect or incomplete addresses;
• security inspections; or
• events outside TurboSmooth’s reasonable control.

TurboSmooth is not responsible for reasonable carrier delays outside its control. This does not affect statutory rights relating to materially late or undelivered orders.

8. ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address, including:

• apartment, suite or unit number;
• buzzer or access information;
• postal code;
• recipient name; and
• current telephone number or email address.

Contact info@turbosmooth.ca immediately if an address needs to be corrected.

Address changes are not guaranteed after an order has entered production, been packed or been transferred to the carrier.

TurboSmooth is not responsible for delivery failures caused by incorrect, incomplete or outdated information supplied by the customer.

9. RETURNED-TO-SENDER PACKAGES

A package may be returned to us because of:

• an incorrect or incomplete address;
• failed delivery attempts;
• refusal by the recipient;
• failure to collect the package;
• an inaccessible delivery location; or
• another issue outside TurboSmooth’s control.

Once the package is returned and inspected, the customer may choose to have it reshipped, subject to payment of the new shipping charge and any carrier return fee.

Alternatively, an eligible standard product may receive store credit under our Return and Refund Policy. Original shipping charges and return-to-sender fees may be deducted.

Customized, personalized or final-sale products are not eligible for change-of-mind store credit merely because they were returned by the carrier.

10. DAMAGED PACKAGES

Inspect the package and product as soon as possible after delivery.

Report visible shipping damage to info@turbosmooth.ca within 7 calendar days after delivery.

Include:

• your order number;
• photographs of the damaged product;
• photographs of the external shipping box;
• photographs of the internal packaging;
• a photograph of the shipping label; and
• a description of the damage.

Keep all packaging while the claim is reviewed. The carrier may require photographs, inspection or return of the damaged package.

Do not return a damaged shipment without contacting TurboSmooth first.

11. LOST OR SIGNIFICANTLY DELAYED PACKAGES

If tracking has not updated for an unusual period or a package has not arrived by the carrier’s expected delivery date, contact us.

TurboSmooth may begin a carrier investigation. The customer may be asked to confirm their address, check the delivery location or complete a carrier declaration.

Replacement, store credit or another appropriate resolution will be considered after the carrier investigation and the available evidence are reviewed.

A carrier investigation can take several business days. TurboSmooth cannot issue duplicate products for every delayed tracking scan before the carrier has had a reasonable opportunity to locate the package.

12. PACKAGES MARKED DELIVERED

When tracking shows that a package was delivered but it cannot be located, the customer should:

• check the mailbox, porch, lobby, parcel locker and other safe-drop locations;
• ask household members, building staff and neighbours;
• review any delivery photograph or carrier notice; and
• contact the carrier promptly.

Report the issue to TurboSmooth within 3 calendar days after the delivery scan.

TurboSmooth will reasonably assist with a carrier inquiry. However, replacement or store credit is not guaranteed where the carrier confirms delivery to the address supplied by the customer, except where applicable law requires otherwise.

13. SAFE-DROP AND PACKAGE THEFT

Where permitted by the carrier, a package may be left in a mailbox, parcel locker, building lobby, reception area, porch or other location considered safe by the carrier.

Customers concerned about unattended delivery should select an available signature or pickup option during checkout, where offered.

TurboSmooth is not responsible for theft occurring after confirmed delivery, but we will provide reasonable documentation needed for a carrier, building-management, insurance or police report.

14. SPLIT SHIPMENTS

Large orders or orders containing products with different production times may be shipped in more than one package.

Where an order is split, the customer may receive more than one tracking number. Additional shipping charges will not be added after checkout unless the customer requests a change or special service.

15. ORDER CHANGES

Adding products, changing quantities or changing the destination after an order is placed may affect the production time and shipping cost.

Any additional charge will be communicated before the requested change is completed.

16. CONTACT INFORMATION

Questions regarding shipping may be sent to:

TurboSmooth
Ontario, Canada
Business address: St Catharines ON, L2T 3J2
Email: info@turbosmooth.ca