RETURN AND REFUND POLICY

Thank you for shopping with TurboSmooth. Because our products are individually manufactured using 3D-printing processes, each product may require production time and may have minor characteristics unique to additive manufacturing.

This Return and Refund Policy explains when products may be returned, how store credit is issued and how damaged, defective or incorrect orders are handled.

By placing an order through TurboSmooth.ca, you agree to this policy.

1. CHANGE-OF-MIND RETURNS

Eligible standard products may be returned within 14 calendar days after confirmed delivery.

Approved change-of-mind returns are eligible for TurboSmooth store credit only. We do not provide refunds to the original payment method for change-of-mind returns.

To qualify for a return, the product must:

• be unused, uninstalled, unmodified and in its original condition;
• show no damage, stains, scratches, odours or signs of wear;
• include all parts, accessories and original packaging supplied with it;
• have been purchased directly from TurboSmooth.ca; and
• be accompanied by the original order number or other proof of purchase.

Submitting a return request does not automatically mean that the return has been approved.

2. RETURN AUTHORIZATION REQUIRED

You must contact TurboSmooth before mailing a product back.

Return requests must be sent to info@turbosmooth.ca within 14 calendar days after delivery and must include:

• your full name;
• your order number;
• the product you wish to return;
• the reason for the return; and
• photographs of the product and packaging, if requested.

Products returned without prior authorization may be refused or returned to the sender.

Once a return is authorized, the product must be shipped within 7 calendar days using a trackable shipping service.

3. STORE CREDIT

After the returned product is received and inspected, we will notify you whether the return has been accepted.

Approved store credit will normally be issued within 5 business days after inspection.

Store credit:

• will be based on the amount actually paid for the eligible returned product after discounts;
• will not include the original shipping charge;
• will not include return-shipping costs;
• will be delivered electronically to the email address associated with the order;
• cannot be redeemed for cash;
• cannot be transferred or sold; and
• does not expire, except where cancellation is permitted or required by applicable law.

Promotional discounts used on the original order will not be reissued unless TurboSmooth decides otherwise.

4. RETURN-SHIPPING COSTS

For change-of-mind returns, the customer is responsible for all return-shipping costs.

We strongly recommend using a trackable and insured shipping method. TurboSmooth is not responsible for a return that is lost, damaged or misdirected before it is delivered to us.

Do not send returns using cash on delivery. Packages requiring payment upon delivery may be refused.

If the return results from a verified TurboSmooth error, such as receiving the wrong product or a materially defective product, TurboSmooth will provide return instructions and, where appropriate, cover reasonable return-shipping costs.

5. PRODUCTS THAT CANNOT BE RETURNED

The following products are final sale and cannot be returned for change-of-mind reasons:

• customized or personalized products;
• products made using customer-provided measurements, names, text, images, specifications or files;
• custom colour combinations that are not normally offered on the product page;
• commissioned designs and custom design services;
• products that have been installed, assembled, modified, painted, repaired or altered;
• clearance products or products clearly marked “Final Sale” before purchase;
• gift cards and previously issued store credits;
• products damaged through misuse, improper storage, accidents or failure to follow product instructions; and
• products returned outside the stated return period.

Final-sale status does not remove any legal rights that apply to defective, unsafe, misrepresented or incorrectly supplied products.

6. 3D-PRINTED PRODUCT CHARACTERISTICS

TurboSmooth products are manufactured layer by layer. The following may be normal characteristics of a 3D-printed product and are not automatically considered defects:

• visible layer lines;
• seam or start-and-stop lines;
• slight surface texture;
• small support-removal marks;
• minor variations in colour, gloss or finish;
• minor variations between separate production batches;
• small dimensional variations associated with the printing process; and
• minor differences between website photographs and the final product caused by lighting, screen settings, material batches or manufacturing orientation.

A product will not qualify as defective solely because it displays normal characteristics of additive manufacturing.

7. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Inspect your order promptly after delivery.

If your order arrives damaged, contains the wrong product, is missing a component or has a material manufacturing defect, contact us within 7 calendar days after delivery at info@turbosmooth.ca.

Your message should include:

• your order number;
• a description of the problem;
• clear photographs or video of the product;
• photographs of the shipping box and internal packaging; and
• a photograph of the shipping label.

Keep the product and all packaging until we confirm that they are no longer needed. We may require the product to be returned for inspection.

After reviewing the claim, TurboSmooth may provide an appropriate remedy, which may include:

• replacement of the affected product or component;
• repair, where practical;
• store credit;
• another remedy agreed upon with the customer; or
• a refund to the original payment method when required by applicable law.

Damage caused by misuse, excessive force, improper assembly, high heat, outdoor exposure, unauthorized modification or failure to follow product instructions is not considered a manufacturing defect.

8. COLOUR AND SIZE SELECTIONS

Customers are responsible for reviewing product dimensions, colour selections and product descriptions before ordering.

A product is not considered incorrect merely because:

• it appears larger or smaller than expected when its listed dimensions were accurate;
• its colour appears slightly different from the image displayed on a phone, monitor or other screen;
• the customer selected the wrong colour, size or variation; or
• the product does not fit a space that the customer did not measure before ordering.

Eligible standard products may still be returned under the change-of-mind rules above.

9. ORDER CANCELLATIONS AND CHANGES

Contact us immediately if you need to cancel or change an order.

Cancellation or modification requests made within 2 hours after ordering may be considered, but approval is not guaranteed.

Once production, customization or order preparation has started, the order may no longer be changed or cancelled.

If TurboSmooth approves a cancellation before production begins, the payment may be returned to the original payment method. Transaction or processing costs that cannot legally or practically be recovered may be deducted only where permitted by applicable law.

If TurboSmooth cancels an order because it cannot be fulfilled, the customer will receive a refund to the original payment method.

10. REFUSED AND UNCLAIMED SHIPMENTS

Refusing a delivery or failing to collect a package does not automatically qualify as an approved return.

Orders returned to TurboSmooth because of refusal, an incorrect address, an unclaimed shipment or failed delivery attempts may be eligible for store credit after the product is received and inspected.

Original shipping charges and carrier return fees may be deducted from the store credit, except where the return resulted from an error by TurboSmooth or where applicable law requires otherwise.

11. STATUTORY CONSUMER RIGHTS

This policy governs TurboSmooth’s voluntary return program. It does not limit rights or remedies that cannot legally be waived under applicable federal, provincial or territorial consumer-protection laws.

Where this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

12. CONTACT INFORMATION

TurboSmooth
Ontario, Canada
Business address: St. Catharines, ON L2T 3J2
Email: info@turbosmooth.c